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FAQs

At this time we do not bill insurance companies. You must pay for the service up front and  submit the paid invoice to your insurance.

Q?

Can you tow my vehicle if it is in a parking garage?

A.

Our smallest truck has a clearance of 7’4″. We are able to send a service truck to pull your car out of garage for an additional charge.

Q?

What information do I need to get my car towed?

A.

We will need to know:

  • the location of your vehicle,
  • the type of vehicle you have (year, make, model, color)
  • license plate,
  • the address and business of where your car is being towed,
  • what is wrong with the vehicle (if you know),
  • your phone number, and
  • how you are paying.

Q?

What are your hours of operation?

A.

Our emergency services are available 24 hours a day, 7 days a week, 365 days a year.

Q?

Can you bill me?

A.

All invoices are due at time of service, unless the vehicle is towed to a repair shop we have an account with then you may be able to add your towing bill on to the repair shop bill.  Keep in mind this may be an additional cost. Your best bet is to always pay up front.

Q?

Do I have to be with the vehicle?

A.

No, you do not need to be with the vehicle as long as you leave the keys with the car and let us know how you are paying. (Example: You are paying by check but are unable to meet the driver, our dispatchers would calculate the mileage and should be able to give you the price therefore you may leave the check in the vehicle along with the keys, common places keys are left are: under the floor mat, above the visor, in the gas flap, in the ignition, on the tire.) You just need to let our dispatchers know where you will be leaving the key.

Q?

What forms of payment do you accept?

A.

We accept cash, approved checks, most forms of instant cash (t-check, efs check, etc),  and most major credit cards.

Q?

How do I know if I need a flatbed?

A.

If your vehicle is 4 wheel drive, All wheel drive, or your have a flat tire opposite of drive axle (example: You have a front flat on a rear wheel drive car), If you have excessive damage due to an accident, or you have a rear wheel drive car on the highway. Certain vehicles with ground effects will need a flatbed as well. We recommend flatbeds for “exotic, antique and project cars”,and any car that has been modified from the manufacturers original production may need special handling.

Q?

Do you accept AAA?

A.

Unfortunately, at this time we do not accept AAA.

Q?

Can you bill my insurance company?

A.

At this time we do not bill insurance companies. You must pay for the service up front and  submit the paid invoice to your insurance.